Dr-Doctor Privacy Notice

This notice sets out how we use and protect any personal information that you give us when you use the service. It must be read in conjunction with our Terms and Conditions that you can find o our website.

We will explain how our organisation uses the personal information we collect from you when you make use of our services / or visit our website. It also gives you our details in case you want to contact us and query any issues that you may have.

Topics:

1. Making use of our services
2. Changes to our Privacy Notice
3. Interpretation of the Privacy Notice
4. What information do we collect about you?
5. What do we use your information for?
6. Direct Marketing
7. Cookies
8. Sharing of information
9. What we will do
10. Retaining of information
11. Access to your information
12. Cross border Transfers
13. Legalities
14. How to contact us

• MAKING USE OF OUR SERVICES

We recognize the importance of protecting your privacy in respect of personal information collected by us when you use the Dr-Doctor Platform and/or the Service(s).

Please read this Privacy Notice carefully. By continuing to use the Dr-Doctor Platform and/or the Service(s) you agree to the terms and conditions set out in this Privacy Notice and to us collecting and using your personal information for the purposes set out in this Privacy Notice.

You agree to provide accurate, truthful and current information, and not to impersonate or misrepresent any person or entity, or falsely state or otherwise misrepresent your affiliation with anyone or anything. Failure to adhere to this requirement will entitle the Company, among other things, to terminate your use of the Dr-Doctor Platform and/or the Service(s).

• CHANGES TO OUR PRIVACY NOTICE

If you have any questions about this Notice or do not agree with it, please contact us by visiting our website before accessing or using the Service.

We may change this Notice from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.

• INTERPRETATION OF THE NOTICE

This Privacy Notice contains several words and phrases which have specific meanings. You will find interpretation on some of them at the end of this Privacy Notice as well as in our Terms and Conditions that contains a Glossary with these words and phrases.

• WHAT INFORMATION DO WE COLLECT ABOUT YOU?
  • Should you decide to make use of our Dr-Doctor Platform and/or the Service(s), the types of personal information that we may collect from you is necessary to provide you with access to the Services and includes information necessary for our legitimate business interests and those of our service providers). This may include (amongst other things) the following –
    • your chat history using the Dr-Doctor Platform;
    • all information provided to us on the registration page completed by you prior to your acceptance of the Dr-Doctor Terms and Conditions;
    • your name and surname;
    • your identity number;
    • your email address;
    • mobile phone number;
    • location details /GPS co-ordinates.
  • You may edit any of your personal information referred to in clauses 1.4.2 to 1.4.6 on the Dr-Doctor Platform at any time.
  • In order to receive the required medical information from our Services available to you, you may have to provide health and / or medical information. We will not process this information from you without your consent, which will be asked for at the time of the processing of the information.
  • The supply of your personal information is voluntary. However, you acknowledge that we cannot make access to the Services available to you on the Dr-Doctor Platform if you do not wish to supply such personal information.
• WHAT DO WE USE YOUR INFORMATION FOR?
  • The purpose for which we will use your personal information will be to provide you with access to the Services, as follows –
    • provide you with access to information where you have requested information via the Dr-Doctor Platform;
    • to track your smartphone/mobile device, for purposes of providing you with access to Services which require location specific information;
    • to share your details with third party providers providing the health information;
    • to inform you of new features, special offers and promotional competitions (provided you have consented to receiving such marketing material), for helping us in any future dealings with you and generally to improve your experience on our Dr-Doctor Platform and/or the Service(s); and
    • to contact you to advise you that we have changed or are about to change the Terms and Conditions of the Services or the content of the Services.
  • We will not use your personal information for any purpose (other than as stated within this Privacy Notice) without your express consent. We will not use or disclose your personal information to third parties without your consent, unless the use or disclosure is –
    • required in order to comply with applicable law, order of court or legal process served on us; and/or
    • disclosure is necessary to protect and defend the rights or property of the Company.
  • DIRECT MARKETING
    • We would like to provide you with information about new products, promotions, special offers and other information, which we think you may find interesting. You agree and consent that we may send you such information by various electronic communication channels, such as email, AVM, SMS, post or telephone. You may opt-out of our direct marketing campaigns at any time, at which point we will not send you any direct marketing material related to a specific service or associated campaign.
    • Should you no longer wish to receive marketing communications from us, you may send us an email to info@dr-doctor.co.za.
    • If we are providing you with Services, you will also be subject to the specific terms and conditions relating to the product or services you are being provided with and these terms will include additional information as to how we may contact you.
    • If you are a new client or you have previously asked us for information on our products, we may send you information on our range of products by email where we have your permission to do so.
    • If the reason you have given us personal information is to receive email information from us, we will continue to provide this information by email unless you ask us not to do so.
  • COOKIES

We use cookies on our online services. Cookies are files that store information on your hard drive or browser that means that our service can recognise that you have visited our service before. They make it easier for you to maintain your preferences on the service, and by seeing how you use the service; we can tailor the service around your preferences and measure usability of the service. You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. You can find out how to do this for your particular browser by clicking “help” on your browser’s menu.

• SHARING OF INFORMATION

We will be entitled to disclose your personal information to those of our affiliates, agents, advisors, employees and/or third party service providers and suppliers who interact with you via our Dr-Doctor Platform, mobile communications and/or email and/or provide the Service(s) and thus need to know your personal information in order to assist you and assist us to communicate with you properly and efficiently. We will ensure that all such employees and/or third-party service providers having access to your personal information are bound by appropriate and legally binding confidentiality and non-use obligations in relation to your personal information. We will also share your personal information with government or law enforcement agencies where the law requires that we disclose your personal information, and where we have reason to believe that a disclosure of your personal information is necessary to identify, contact or bring legal action against a party who may be in breach of the Terms and Conditions.

You warrant that all information (including personal information) that you provide to us will be correct. You acknowledge that we may verify your identity and your personal information through an automated email verification process and/or with third party service providers.

• WHAT WE WILL DO

We will –

• treat your personal information as strictly confidential;
• take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
• promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
• provide you with reasonable evidence of our compliance with our obligations under this notice on reasonable notice and request; and
• upon your request, promptly return or destroy any and all of your personal information in our possession or control.

• RETAINING YOUR INFORMATION

We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.

• ACCESS TO YOUR INFORMATION

You may request access to the personal information which we collect from you, including to rectify the information, or object to its processing by sending an email to us at info@dr-doctor.co.za or any other address indicated from time to time on the Dr-Doctor Platform. You also have the right to lodge a complaint with the information regulator if you think we are in breach of any applicable data protection legislation.

• CROSS BORDER TRANSFERS

We may, from time to time, transfer, store or host your personal information on servers outside of South Africa. We will at all times ensure that appropriate security safeguards are in place to secure and protect such personal information.

• LEGALITIES

If this Privacy Notice or any provision in this Privacy Notice is regulated by or subject to the Protection of Personal Information Act (“POPI“) or other data protection legislation, it is not intended that any provision of this Privacy Notice contravenes any provision of POPI or other data protection legislation. Therefore, all provisions of this Privacy Notice must be treated as being qualified, to the extent necessary, to ensure that the provisions of POPI or other data protection legislation are complied with.

• HOW TO CONTACT US

Tel: 021 556 8396

Email: info@dr-doctor.co.za

Trading Hours:  Monday to Friday from 8am – 5pm